Responding to COVID-19

Here is a guide on how to utilise AccentPOS to adapt to the new government guidelines

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Here are the guidelines:

One way system

A clearly defined one-way system is recommended to avoid contact

No cutlery on table

Shouldn't be left on the table, it should be given out in napkins

No reusable menus

Menus should ideally be provided on the customer's own device

Gloves and mask

Masks, gloves and visors should be provided for service team

No queueing

Queues must be avoided as this could negate social distancing

Sanitiser available

Hand santiser should be available throughout the outlet for use

Temperature check

Staff members should be tested on a daily basis with a thermometer

No cash handling

Contactless payments should be taken to avoid handling cash

How will AccentPOS help reduce my costs?

As we come out of lockdown and restaurants and bars reopen, minimisation of contact between staff and customers will be critical for the safety of all. This is where the AccentPOS app comes in...

How AccentPOS adapts your outlet:

Designated entrance

Premises should have designated entry and exit points which follow a one-way system.

See the centralised premises structure further down this page. We can advise you on how to set up AccentPOS to aid you in abiding with the guidelines

Socially distanced spaces (indoor/outdoor)

Your customers and service team should maintain social distancing guidelines.

Customers can order at the table using their own device using the AccentPOS integration "Pocket waiter" which can be downloaded from the App store and Google Play store
The outlet can decide whether they wish to serve the customer at the table or implement the assisted click and collect system utilising the AccentPOS Heads-up display

Contactless orders to the kitchen

Once the customer has made their order on their own device, it is sent directly to the kitchen, where it appears on the chef's AccentPOS Heads-up display

The order can also be auto-printed at the chef's station from a connected AccentPOS integrated wireless printer
Multiple chef stations can be setup in the kitchen, each with their own device to avoid movement and ultimately maintain social distance

Contactless orders to the bar

Once the customer has made their order on their own device, it is sent directly to the bar, where it appears on the AccentPOS Heads-up display situated at the bar

The order can also be auto-printed at the bar station from a connected AccentPOS integrated wireless printer
Multiple bar stations can be setup at the bar, each with their own device to avoid movement and ultimately maintain social distance
To avoid queueing at the bar, drinks should be delivered to the table, or customer should be prompted to collect their order when ready

Food collection point

Dependent on the outlet's preference, customers can collect their food from a designated collection area, or table service can be provided by the service team

Customers should remain in their allocated area until prompted to collect their order from the designated collection area
The service team can manage orders with the AccentPOS Heads-up display at the order collection area
Masks, gloves and visors should be worn by the service team for table services and order collection area management
The designated order collection area can be utilised for outlets who offer takeaway service for outdoors also

Contactless payment and designated exit

Once the customer's experience has come to and end, they can be invited to the designated payment area. Whilst maintaining the marked one-way system, contactless payment can be made upon exiting at the designated exit

The payment terminal is integrated wirelessly with AccentPOS, meaning it can be mounted and the payment can be initiated by the service team whilst comfortably maintaining social distance

Example outlet layout