Privacy Policy

Who are we?

We are Accent IT Services Ltd. Our registered offices are The Stables, Stansted Park, Havant, Hampshire, PO9 6DX. The name of our Data Protection Officer (DPO) is Blake Powell. Email address: enquiries@accent-itservices.co.uk Data Protection and your privacy is very important to us, and as well as conforming to current regulations regarding this, we want to be very transparent in telling you what we do. More importantly than that, what we do with your personal information. We have attempted to show below why we gather personal information and what we do with it, but also communicating your rights regarding this.

Vendors/Merchants signing up to AccentPOS

What information do we collect about you?

We will collect your Full Name, Company Address, Company Phone Number, Company Mobile Phone and/or Private Mobile Number, Company or Private Email address. Depending on the method of payment, we may also collect your bank details, bank sort code and bank account number. Website usage information is collected using cookies.

How will we use the information about you?

Initially, we collect this information about you to process your order for our goods and services. As part of the goods and services we provide, it may be necessary to share some of this information with our strategic business partners which will be communicated to you during the opening meeting or meetings with you. Our strategic business partners may well contact you shortly afterwards but we advise that you should read their own privacy policies at your leisure. For a list of our strategic partners please consult our website or if preferred write or email us using the above or below details. Please be aware that although the DPO is responsible for the information that is collected, Data Controllers (DC) will have access to your information but which will be used for the purposes of processing the order. For transparency, DC will be members of staff within the Company – eg. Sales Team Members, Administration, Installation Members and Finance employees or representatives. Please be assured that these DC will be trained and briefed concerning Data Protection and the Regulations.

Marketing and How long will we keep your information?

We will securely keep your information for the duration of the licence agreement and will approach you for renewing the licence agreement at an appropriate time. As part of our service to you, we would very much like the option of sending you other products and services the company has to offer including any future developments. This may include new developments to the existing service you have already signed up for.


Using a Restaurants Website for Bookings (Hosted by Accent IT Services Ltd)

What information do we collect about you?

When visiting a restaurants booking system which is hosted by us, the information collected will be your first name, last name, contact email address and phone number, and any other special requirements. Website usage information is collected using cookies.

How will we use the information about you?

Initially, the information is collected in order to process your booking and for the restaurant to send confirmations of the booking back to you.

Marketing and How long will we keep your information

On the booking site, you will be asked to tick a box which seeks permission for the restaurant to contact you with regards future restaurant details and offers. By ticking this box, it is agreed that you have given your consent to carry out this process and that your information will be securely kept by Accent IT Services Ltd and shared with the restaurant. Your information will be kept securely whilst AccentPOS is providing a service to the restaurant.


Using our websites

Website usage information is collected using cookies.
We also use a service called Crisp on our websites, which is a user interaction service.
For example, if by making an inquiry into AccentPOS via this service, you may provide information to us. It is with the intention of you signing up to AccentPOS and in which case, the above policies will apply to your information. See section ‘Vendors/Merchants signing up to AccentPOS’.
Any information supplied via this service that does not materialise into an AccentPOS Sale may be kept for a period of time but will not be used/or shared with any other party. Any Crisp interactions/messages will be deleted after a period of 12 months unless specifically requested otherwise.
This also applies to all of the other products and services we offer through our Accent IT Services Ltd website – whether it is App Development, Website Building, Custom Graphics, Branding and Marketing and Business Infrastructure.
Please see the following link to Crisp’s Privacy Policy:
https://crisp.chat/en/privacy/
We also use a service called Google Analytics.
Provider: Google inc.
Purpose: Analytics
Personal Date collected: Cookies, Usage Data
Google Privacy Policy: Google Analytics is a web analysis service provided by Google Inc. (‘Google”). Google utilises the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualise and personalise the ads of its own advertising network.


Company Policy

Access to your information and correction and right to complain

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the address above and below. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. In order to comply with your request, we will write to you within one calendar month. At the same time, you have the right to complain to the Information Commissioner’s Office (ICO) if you think there is a problem with the way we are handling your data.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on our website. This privacy policy was last updated on the 9th April 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you. Email: enquiries@accent-itservices.co.uk Address: The Stables, Stansted Park, Havant, Hampshire, PO9 6DX A copy of this document is available upon request